Who is eligible to purchase on your site?

Clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

Is it safe?

 

It is now legal to obtain medical marijuana through the mail to your door and be in possession of cannabis in Canada. We are one of 120+ dispensaries in the B.C. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. BC residents have been shipping cannabis in the mail since the 90’s. Due to the recent legalization of cannabis, it is now even safer to order and use medical marijuana in Canada.

What is the difference between Indica and Sativa?

Sativa and Indica are the two main varieties of the cannabis plant which can be cross-bred to create a hybrid. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The effects produced from consuming an indica is typically described as a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxated feeling compared to a sativa. Sativas are known to provide a more energetic and uplifting effect.

Marijuana strains range from pure sativas to pure indicas to hybrids consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50%, 80% indica – 20% sativa and all possibilities in between). Because sativas and indicas have different medicinal benefits and effects, certain strains are better suited to treat specific symptoms and illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to them providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.

Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indicas are most commonly smoked by medical marijuana patients in the late evening or right before bed due to their sleep-inducing nature.

Benefits of Indica:
  • Relieves body pain
  • Relaxes muscles
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Relieves anxiety or stress

Sativa dominant marijuana strains tend to have a more grassy type smell providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with energy and can spark creativity. Many artists take advantage of the creative powers of cannabis sativa to create works of art.

Benefits of Sativa:
  • Feelings of well-being and at-ease
  • Up-lifting and cerebral thoughts
  • Stimulates and energizes
  • Increases focus and creativity
  • Fights depression
Are product images real?

Yes! Product images are taken by us (unless provided by our vendor). Images are meant to be as true to the actual look and colour of the product..

How do I order?
  1. Browse Inventory: Locate the products you are interested in ordering
  2. Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  8. XpressPost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your XpressPost tracking number as soon as available
How will my order be packaged?
  • All packages are discreet and smell proof
  • Product is first placed in a ziplock bag, which is then vacuum sealed to eliminated odours and seal in freshness
  • Product is then placed in a discreet unmarked box with a shipping label
  • Extra care is always taken to ensure there is no smell or appearance of the contents within the box
Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email info@cannafarmacy.com with the order number you would like canceled.

If you have placed an order and sent an Interac E-Transfer but would like to change your order, simply contact us as soon as possible to avoid extra shipping costs.

If you would like your order canceled and it has not shipped yet, please email info@cannafarmacy.com.

*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

What methods of payment do you accept?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

*CASH ON DELIVERY available with local pick up and delivery options (Vancouver only)

Instructions will be provided with your online invoice and orders ship only after payment has been received. If we receive your payment by 12pm PST, your order ships that business day, otherwise it will be shipped the next business day.

If you are new to Interac E-transfers, please click here or visit our How To Order page which includes detailed instructions.

How do I send an E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

I've sent my e-transfer. What is next?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same day otherwise it will ship the following business day. Once your order has shipped, tracking info will be sent to you by email.

What will happen to my order if I don't submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold until we receive your payment. If we do not receive your payment within 2 days, your order will be canceled.

 
 
 
Local pickup and delivery (Vancouver Only)

For local pick up and delivery please select that option when checking out. Cash on Delivery is available when local delivery is selected. Pick ups and deliveries are only available within Vancouver.

When will you ship my order?

Orders along with payment received by 12:00 PM PST (3:00 PM EST) will ship the SAME business day. If your order is received after 12:00 PM PST (3:00 PM EST), your order will ship the following business day. Orders received on Friday, Saturday, or Sunday will ship on Monday.

How long does delivery take?

Orders will take 2-4 business days from the date shipped to arrive, in some cases it may only take 1-2. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.

Do you ship outside of Canada?

We do not ship outside of Canada.

What are the shipping fees?

Shipping fees are $15 to BC, AB, and MB. $20 to the rest of Canada. Shipping fees are waived on orders over $150.

Orders are shipped by Canada Post XpressPost Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-2 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

Can I ship my order to the nearest Canada Post Office?

Yes this is possible! You’ll have to sign up for Canada Post’s Flex Delivery service and use the address they provide.

How do I track my order?

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.

Also, if you created your account when making an order, you can log into your account to find your tracking information.

Why doesn't my tracking number work?

If the tracking number does not work, it could be due to the reasons stated below:

  1. The Canada post website has not yet updated their system to include your tracking number. Please allow until the end of the day and try again.
  2. Please ensure that the tracking number is typed in correctly.

You can contact us on our live chat for any further assistance.

What happens if I don't get my package?

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email info@cannafarmacy.com and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a one-time replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

My package says delivered but I haven't received anything. What is happening?

There are two likely scenarios:

  1. The postal worker put it in the wrong mailbox, or
  2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a one-time replacement free of charge.

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Am I allowed to pick up my order?

Yes, you are able to pick up your order when using the local pick up option when checking out.  This is available within Vancouver only.